Returns & Exchanges

30-DAY RETURN POLICY FOR ONLINE PURCHASES

We want you to not only be completely satisfied but impressed. Our 30-day money back guarantee gives you time to make sure your purchase is perfect.

If for any reason you are not satisfied you can return any item, without custom engraving and in its original condition, within 30 days of the date of shipment for a full refund or an exchange. If the returned item is not in its original condition, all return privileges will be withdrawn.

Please note the customer pays the return postage. We recommend that you request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility or compensation for lost or damaged items during return shipping.

Please e-mail sd@suzandes.com to receive instructions for return/exchange.

Special orders, such as custom designed engagement rings and nameplate necklaces, are non-refundable. The 30-Day Return Policy applies only to online orders (excluding personalized nameplate necklaces); please read below for further information on Custom Orders returns.

 CUSTOM ORDER RETURN POLICY

Custom orders or personalized items cannot be returned or refunded. We go through a very thorough procedure to ensure we create the precise design agreed upon with our client. We create remarkable handmade masterpieces and we stand behind our products. Give us a call at 646-696-1606 to discuss your concerns and how we could make adjustments to guarantee your satisfaction.